Effective Date: January 1, 2026 • Version 1.2 • Compliant with Consumer Protection Act, 2019
At VenopAI (operated by VenopAI Technologies Pvt. Ltd.), we operate two distinct commerce models: standard catalog hardware sales and customized contract engineering/PCB fabrication services. This policy delineates your statutory rights and conditions for order cancellations, replacements, and monetary refunds.
7-Day Replacement / Return Window: For off-the-shelf microcontrollers, development boards, sensors, and passive components, you are eligible to request a replacement or return within seven (7) calendar days of confirmed courier delivery.
Eligible Conditions:
Ineligible Items: Components damaged by electrostatic discharge (ESD), reverse polarity, overvoltage, improper soldering, or physical modification after delivery cannot be accepted for refund.
Pre-Production Cancellation: You may cancel a custom engineering, design, or fabrication request without any penalty at any time before quotation approval and milestone payment confirmation.
Post-Payment Fabrication Commitment: Because custom printed circuit boards, laser-cut stencils, and assembled SMT prototypes are manufactured specifically to your custom Gerber files, netlists, and bill of materials (BOM), orders cannot be cancelled or refunded once production tooling or raw board etching has commenced.
100% Quality & Remanufacturing Guarantee: If the delivered hardware deviates from standard IPC-A-610 Class 2 / Class 3 standards or contains manufacturing flaws attributable to our fabrication facility, we provide a full, expedited remanufacturing run at zero additional expense upon photographic or physical inspection.
Mode of Refund: All approved refunds are credited back directly to the original payment source (Credit/Debit Card, Net Banking, or UPI) via our authorized payment partner, Razorpay. Under no circumstances are cash refunds issued.
Statutory Processing SLA:
For valid defective returns approved by our engineering desk, VenopAI schedules reverse pickup through our logistics partner (Shiprocket) with full transit insurance at no charge to the customer.
To file a return, replacement, or warranty claim:
