Published pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 & Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020.
Grievance Officer, Legal & Compliance
VenopAI Technologies Pvt. Ltd.
+91 (80) 4123-8900
VenopAI Technologies Pvt. Ltd., 100 Feet Road, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560038, India
Every complaint or grievance received is assigned a unique Tracking Ticket ID and acknowledged via email within 24 to 48 hours.
In compliance with Rule 3(2) of the IT Rules, the Grievance Officer will redress and dispose of the complaint within 15 days of receipt.
For delivery tracking, quote revisions, invoice downloads, or component returns, contact our customer desk at support@venopai.com or use the Contact Form. Average response: under 4 business hours.
If your issue is not resolved within 48 hours or you have concerns regarding data privacy, dark patterns, or unresolved claims, escalate with your Ticket ID to grievance@venopai.com.
If you remain dissatisfied after exhausting our internal grievance redressal mechanism, you may register a consumer grievance on the National Consumer Helpline (NCH) at 1915 or file a complaint with the Data Protection Board of India (DPBI) pursuant to the Digital Personal Data Protection Act, 2023.
